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Returns Policy

Paper and Office Solutions Limited has a no quibble returns policy. Simply contact our customer service department on 01342 836333 or email within 14 days of receipt of any goods detailing the item(s) to be returned, the product code and our despatch note number and a free collection will be arranged. You will receive a credit within 14 days of our receipt of the returned item(s). Retuned items must be unused and in the original unmarked packaging. A restockng fee of 10% of the original nett item(s) value will be deducted from the issued credit.   

If an item delivered to you is faulty or broken, please contact our customer service department within 5 days of delivery and we will arrange for the item to be collected. A replacement will be sent to you at no extra cost.

Health and safety regulations dictate that we are unable to accept returns of any food or beverage goods.

If an item is missing from your order please check your despatch note to see if it is to follow.

Your missing item will be delivered free of charge as soon as stock becomes available.

If this is not the case please contact our customer service team.

All shortages must be reported within 24 hours of receiving your order.

Non stock or speciality made item(s) are non retunable unless faulty or damaged.