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Returns Policy

Paper and Office Solutions Limited has a no quibble returns policy. Simply contact our customer service department on 01342 836333 or email sales@paperofficesolutions.com within 14 days of receipt of any goods detailing the item(s) to be returned, the product code and our despatch note number and a free collection will be arranged. You will receive a credit within 14 days of our receipt of the returned item(s). Retuned items must be unused and in the original unmarked packaging. A restocking fee of 20% of the original nett item(s) value will be deducted from the issued credit.   

You can arrange for the item(s) to be returned to Paper and Office Solutions Limited Unit’s 8 & 9 Mill Lane, Croydon, Surrey CR0 4AA. Alternatively we can arrange a collection for a charge of £8.95.

Dated items like diaries, calendars and planners cannot be returned. Exercise books and most furniture and custom made items like stampers and made to order furniture cannot also be returned.

If an item delivered to you is faulty or broken, please contact our customer service department within 5 days of delivery and we will arrange for the item to be collected. A replacement will be sent to you at no extra cost.

Health and safety regulations dictate that we are unable to accept returns of any food or beverage goods.

If an item is missing from your order please check your despatch note to see if it is to follow.

Your missing item will be delivered free of charge as soon as stock becomes available.

If this is not the case please contact our customer service team.

All shortages must be reported within 24 hours of receiving your order.

Non stock or speciality made item(s) are non-returnable unless faulty or damaged.